Plan the route before the payment.
Express delivery is estimated at 24 hours from departure. Standard delivery is estimated at 2–5 days from departure. Availability depends on the route, required documentation, weather, and the puppy’s fitness to travel. Alaska and Hawaii may require additional arrangements. Your delivery plan is confirmed before payment.
The application calculates the puppy price plus your selected delivery service. It is an estimate until your destination and itinerary are approved. We request your full delivery address and a phone number for coordination.
Reservations & payment
The minimum deposit is 50% of the quoted total. The estimate includes delivery. Your written agreement confirms the amount and the balance deadline. An application alone does not hold a puppy.
Payment instructions are provided after your application is reviewed. Please use only the payment details on your PepperWhisker invoice.
See the deposit and refund terms before making a payment.
1. Send your application
Apply through the puppy’s profile with your name, email, phone number, full delivery address, and any personal notes. We review the puppy’s availability and your preferred delivery option. An inquiry does not reserve a puppy or collect payment.
2. Receive your written plan
Before asking for a deposit, we confirm destination eligibility, the proposed transport method and provider, the handover location, and any required documents. Your quote identifies the puppy, delivery service, total price, deposit, and balance deadline. We welcome requests from all 50 states; Alaska and Hawaii need destination-specific checks and may require a different schedule. We do not promise a route until it is confirmed.
3. Reserve after approval
Review the purchase terms and pay the agreed deposit of at least 50% of the quoted total. Once we verify receipt and confirm the reservation, we send a reservation email identifying your puppy, the amount received, and the remaining balance. A payment screenshot alone is not confirmation that funds have arrived.
4. Prepare for departure
The balance is due by the deadline on your invoice and before departure. We send purchase confirmation after verifying full payment. Puppies travel only when their age, veterinary readiness, documents, and route requirements are satisfied. We do not dispatch puppies younger than eight weeks; a route or destination may require an older age. The puppy comes with a vet check, vaccination records, microchip information, food, and registration paperwork identifying the applicable registry and transfer details.
5. Follow the journey
We email the confirmed departure details, expected arrival window, transport contact information, and any tracking or updates available from the provider. Express is estimated at 24 hours from departure; Standard is estimated at 2–5 days from departure. These windows begin when the puppy leaves Cincinnati, not when you apply or pay. Weather, transport disruption, paperwork, or veterinary advice may change the schedule. We communicate a revised plan rather than sending a puppy when travel is unsuitable.
6. Welcome your puppy
An adult recipient must be available at the agreed handover location and reachable at the supplied phone number. Check the puppy’s identity and included records, and contact us about missing items or delivery questions. Arrange the first veterinary visit promptly. Read our after-arrival guidance and health guarantee before delivery.
If delivery cannot proceed, we offer a revised plan for you to accept or cancellation under our deposit and refund policy. No different puppy, route, or additional charge is accepted on your behalf without your agreement.