Purchases, Deposits & Refunds

Your purchase agreement

These terms apply to new PepperWhisker reservations agreed from October 30, 2026. Before payment, we provide a written quote identifying the puppy, seller details, puppy price, delivery charge, final total, payment schedule, and the policies applying to your purchase. Buyers must be at least 18. The website application is an inquiry, not a completed purchase.

Reservation and deposit

A reservation requires application approval, acceptance of the written terms, and receipt of the agreed deposit of at least 50% of the quoted total, including delivery. The deposit is credited toward your purchase. Your puppy is reserved only when PepperWhisker confirms the reservation; an inquiry or payment screenshot alone does not hold a puppy.

If the selected puppy becomes unavailable before confirmation, we refund your payment in full or, only if you choose, apply it to another agreed puppy. There is no automatic substitution.

Balance and payment confirmation

The remaining balance is due by the deadline on your invoice and must be received before departure. Use only the payment instructions supplied on your PepperWhisker invoice. We send reservation confirmation after verifying the deposit and purchase confirmation after verifying full payment. These emails confirm the recorded payment stage; delivery details are confirmed separately.

If a balance deadline is missed, we contact you before cancelling the reservation. Any cancellation follows the rules below; the deposit is not automatically forfeited.

If you cancel before departure

Email the contact address shown on this website. Before transport is booked, you receive a full refund of payments to PepperWhisker. After booking but before departure, we may deduct only actual, documented, nonrecoverable third-party transport costs that were disclosed and accepted before your deposit. We provide an itemized explanation. There is no additional cancellation penalty.

If PepperWhisker cancels or cannot deliver

If we cannot supply the agreed puppy or complete the agreed delivery, you may choose a full refund of all payments to PepperWhisker, including delivery. You may instead voluntarily accept a revised arrangement or another puppy in writing. We do not deduct cancellation costs when we cannot fulfill the agreement.

If a delay occurs before departure and you do not accept the revised plan, you may cancel for a full refund. If disruption occurs during travel, we coordinate a safe revised handover. If delivery ultimately cannot be completed, we arrange the puppy’s safe return and refund all payments to PepperWhisker.

After delivery

Health-related concerns are handled under the health guarantee and applicable consumer rights. A change of mind after delivery does not automatically qualify for a refund under this voluntary policy. Contact us to discuss the circumstances; any return must be agreed and safe for the puppy. Never send a puppy back without arrangements.

Refund processing

We acknowledge a refund request and request any information needed to assess it. Once eligibility and the amount are established, we initiate the refund within 10 business days, or sooner where required by law, normally through the original payment method. Your bank or provider may take additional time to post it. We do not require purchase of another puppy as a condition of an eligible refund.

Your rights and agreed terms

These policies do not exclude rights or remedies that cannot lawfully be waived. More protective applicable legal requirements prevail. A later website change does not reduce the terms already agreed for your purchase. Save your quote, agreement, payment receipts, and confirmations together. For questions, use our contact page.